Terms of Service

1. Who we are and what these terms cover

These terms are a contract between you and [legal entity name and legal form], registration number [registration number], of [registered address] ("we", "us"). KOZMO is a working name for the service currently provided at thebimethod.com.

They cover this website, the free Snapshot, the individual paid report, and the team platform (together, the "Service"). If you use the Service for an organisation, you confirm you can bind it. You must be 18 or over.

2. What the Service is

• Snapshot. A free short assessment. Your answers stay in your browser until you start checkout.
• Individual report. A paid report based on your own answers, for your own use. [Price and delivery to be inserted from the checkout, not from this page.]
• Team platform. A product for organisations to run a scan with their teams and receive team-level results. [Confirm status: the team platform is in closed beta; state the terms of beta access here.]

We may change features, and beta features may change or end. We aim for good availability but do not promise the Service will be uninterrupted.

3. What our results are, and are not

Results are informational. They are not psychological, medical, legal, HR or professional advice, and they are not a diagnosis of any person or team. Do not use them as the sole basis for decisions about individuals.

4. Your account and your use

Give accurate information, keep your login secure and tell us if you suspect misuse. You are responsible for activity under your account.

You must not: use the Service unlawfully; copy, scrape or reverse engineer it or our content; build a competing product from it; upload malicious code; attempt unauthorised access; or share access with people outside your account.

5. Using team results about people

If you run a team scan, you must have a lawful basis to invite people, tell them clearly what the scan is, how results are used and who sees them, and not pressure anyone to take part or answer in a particular way. You must not use individual responses for discipline, dismissal or other decisions about a person. You are responsible for complying with employment, equality and data protection law, and, where required, consulting works councils or employee representatives (for example in the Netherlands, works council consent rights under the Works Councils Act on employee monitoring and assessment systems).

6. Payment

Prices are shown at checkout [inclusive or exclusive of VAT: confirm]. Payments are taken by Stripe. [Subscription terms, billing period, renewal, failed payment handling, to be inserted once pricing is set.]

Consumers. If you buy the individual report as a consumer, you normally have 14 days to cancel. The report is digital content delivered immediately. At checkout we will ask you to agree that we start straight away and to acknowledge that you lose the right to cancel once delivery has begun [checkout wording and checkbox to be built].

7. Intellectual property

The Service, its methodology, questions, content, software and branding belong to us or our licensors. You get a limited, non-exclusive, non-transferable right to use the Service for your own internal purposes while you have access. You keep ownership of your answers and give us the right to process them to provide the Service. You may keep and use your own report as provided.

If you give us feedback, we may use it without payment or obligation.

8. Data protection

How we handle personal data is explained in the Privacy Policy. For team scans, your organisation is the controller and we are its processor under the Data Processing Agreement.

9. Confidentiality

Each party will keep the other's non-public information confidential and use it only for the Service, except where the law requires disclosure. This lasts for [period] after the contract ends.

10. Warranties

The Service is provided "as is". To the extent the law allows, we do not promise it will be error-free or that results will suit your purpose. Nothing here limits rights you have by law as a consumer.

11. Liability

Nothing excludes liability for death or personal injury caused by negligence, fraud, or anything the law does not allow us to exclude. Otherwise, we are not liable for indirect or consequential loss, lost profit or lost data, and our total liability for all claims is limited to [cap: for example fees paid in the previous 12 months, amount to be decided].

12. Ending the contract

You can stop using the Service or cancel at any time [cancellation mechanics to be inserted]. We may suspend or end access if you seriously breach these terms, if use creates a security or legal risk, or if the law requires it. When access ends, team data is handled as set out in the Data Processing Agreement. [Retention and export period to be decided.]

13. Third-party services

The Service relies on third-party providers, such as payments, hosting and email. We are not responsible for their availability or terms. A list is in the Privacy Policy.

14. Changes to these terms

If we make a material change we will give you at least [notice period] notice by email or on the site. If you continue using the Service after that date, you accept the update. If you do not, you can stop and cancel.

15. Law and disputes

These terms are governed by [governing law]. The courts of [jurisdiction] have [exclusive / non-exclusive] jurisdiction. If you are a consumer, you keep any rights under the mandatory consumer law of the country where you live, including the right to bring a claim there. [Online dispute resolution or consumer arbitration wording if required.]

16. General

If a clause is unenforceable, the rest continues. These terms and the documents they refer to are the whole agreement between us.

17. Contact

[Legal entity name], [registered address], [contact email].