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I paid but didn't get my report

After payment, Stripe's checkout page sends you back to KOZMO to continue to your profile. Your answers were stored when you started checkout, and your purchase is linked to the email address you gave Stripe.

If you closed the page before it loaded, or something went wrong, write to us at [support email to confirm] from the email address you used at checkout. Tell us roughly when you paid. Please don't send card details. Payment happens on Stripe's checkout page, and card details go to Stripe, not to us.

[Michael to confirm: whether a link to the profile is emailed after purchase, and how a buyer reopens their profile later]

How do I get a refund?

[Michael to confirm: refund policy]

In the meantime, write to [support email to confirm] with the email address you used at checkout and we will reply within two business days.

How do I delete my data?

The free Snapshot

Your free Snapshot answers stay in your browser, on the device you used. They are not sent to us unless you start checkout. To delete them, clear your browser data for this site. Once cleared, your Snapshot is gone.

If you started checkout or bought a profile

When you start checkout, your answers are stored so we can build your profile, and your email is added when payment completes. You can ask us to give you a copy of this data, correct it or delete it. Write to [privacy contact email to confirm]. We reply within one month.

Analytics

Google Analytics and Microsoft Clarity load only if you accept analytics cookies. You can withdraw that consent at any time through the cookie preferences link.

The full detail is in Privacy in plain words and the privacy policy.

Will my employer see my results?

No. KOZMO Me and KOZMO Team are separate products, and personal results are never shared with an employer.

Anything else

Most questions about the Snapshot are answered in the FAQ. For everything else, use the contact page. Every message reaches a founder, and we reply within two business days.